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FAQ

Q: I just became a member. How long before my stuff arrives?

A: If you selected a plan with magazine or merch, you should receive a welcome kit within three weeks of signing up (within four weeks if you’re outside the U.S.).

Q: How often is The Nib Magazine published?

A: It's published quarterly: January, April, July, and October. New issues hit doorsteps around the middle of these months. Your membership must be active and paid in full at the time of magazine delivery to receive a new issue.

Q: I didn’t get my print issue or merch. What do I do?

A: Log into your account and verify your shipping address. If it’s correct and you believe there was an error on our end, notify us at support@thenib.com with deliverability issues.

Q: Can I purchase an annual plan?

A: No. Membership is only currently offered month-to-month.

Q: Can I give a subscription as a gift?

A: Yes! You can purchase a gift membership on our Gift Membership Page. When you purchase a gift membership, you will be prompted to enter the gift recipient’s name and email address, the delivery date, a personalized message, and your payment information.

The gift recipient will receive an email with a link to activate their gift on the delivery date you selected. Once they activate their gift, they will be prompted to enter their mailing address where we’ll ship the magazine and any other gifts they’ll receive. The first issue sent out will be our current issue at the time of purchase.

Gift memberships are currently available as yearly plan, meaning when you gift a membership, you’ll have to pre-pay for the full year’s subscription. Once the gift membership’s term is up, the recipient will have the option to add their payment information for the next renewal period, should they choose to renew.

Q: Does my membership automatically renew?

A: All memberships auto-renew monthly/annually. Cancel any time via your account by disabling "subscription auto-renew," or contacting support@thenib.com.

Q: What’s your cancellation and refund policy?

A: You may cancel any time via your account by disabling “subscription auto-renew" or by contacting support@thenib.com. Cancellations take effect the following billing cycle (current billing cycle payment won’t be refunded). Your same level of access and member benefits will remain through the current billing cycle.

Q: I'm seeing "Stripe"  on my credit card statement. Is that normal?

A: Yes, our payment processor is Stripe and charges may appear under that name.


*Recurring Plan Terms

This is a recurring membership that automatically renews on a monthly basis from the day you join at the level of your membership. You may cancel at any time by logging into your account and turning off Recurring Plan feature or by contacting support@thenib.com and requesting cancellation. A membership is not a tax deductible transaction.

**Automatic Payment Authorization

By providing your payment card and clicking the Place Oder button above as your electronic signature, you authorize us to initiate recurring monthly charges/debits to your payment card automatically to pay the amount due for your membership. Charges will be made to your card as of your recurring renewal date in the amount you selected upon joining. [Membership charges may increase and you will be notified 10 days in advance.] This authorization will remain in effect until it is revoked by you or us. You may revoke this authorization at any time by turning off Recurring Plan feature in your Account and your revocation will take effect within a reasonable time thereafter. Keep a copy of this form for your records.